H2O Nail Bar & Spa

Sara did an excellent job on my nails. She was professional, friendly, and made the whole experience comfortable and easy. I would definitely recommend Sara to anyone looking for quality nail services. I’ll be back!

Sneaky—lots of whispering/speaking another language. The two workers have a secret code that they do back and forth with their eyes the whole entire time that you’re being serviced. The owner is very condescending and tries to gauge who you are based off of your material possessions and speaks to you as if you’re beneath her. Service is rushed. There is no one ever waiting to be serviced and I’ve never been when they were about to close —still they do a rush job. Tips are more than encouraged…they’re forced at a certain percentage and in a certain form of payment. I’d recommend you to spend your money where you are guaranteed to feel comfortable and welcomed.

WORST nail salon experience ever. This is my 4th time at this establishment and I arrived 30 mins early to my appointment, where I was pestered with questions as they tried to convince me to just get overlay when I insisted on a full set. I requested a basic French color and was told they didn’t have it until someone different went to look for it. The main nail tech Annie decided to do my nails during my pedicure and barely made progress on one of my hands before stopping to take another client that came after me. My basic pedicure took about an hour and after I had to wait for Annie to finish her client. It took Annie 2 additional hours to finish my full set and no she did NOT give me a second coat, no she did NOT dip my hands in wax like usual, and no she did NOT offer any drink or refreshment during the entirety of my appointment. I originally booked 2hr parking and still had to extend my session 4 more times because I was there so long. I was charged $145 for a basic pedicure and full set with French tips. Their mani menu clearly says a French tip add on costs $10 extra but I noticed Annie charged me $15. She claimed “it’s considered a design on my hands” (designs are $5-10 so I was still overcharged either way). Their Apple Pay stopped working and I was given a lot of animosity as I navigated finding another form of payment. Annie then yelled at me and tried to guilt trip me into giving a tip. I gave Annie my LOYALTY CARD to stamp so she knows I’ve spent money and tipped multiple times before. I was about to give a tip but NO. Nobody professional should ever yell at you for a tip that was not rightfully earned. I was unsatisfied with how long my service took, that I was sneakily overcharged, and how I had to advocate for myself the entire time to get what I requested. I expressed to Annie that I was unsure about returning and she told me “Don’t come back”. This is how they treat their customers. No concern for my experience, just money hungry. There’s always only 2-3 technicians working there whenever I go, so booking an appointment is prominent or they won’t take you because they physically can’t. I guess they overcharge their customers and expect tips to compensate for the lack of clients they can take.